Our common questions
What does my Unique Booking Code entitle me to?
This offer entitles a group of four to an Adventure Day at a participating venue. Should your requirements differ from this standard offering, please notify our Take Time Reservations Department at time of booking.
How do I redeem my Adventure Day?
- When you are ready to book your Adventure Day, call the Take Time Reservations Department on 01565 831 816 quoting your Unique Booking Code, to book your experiential gift.
We recommend choosing a few suitable venue options, in order of preference. - The Take Time Reservations Department phone line is open Monday to Friday from 9:00am to 5:00pm, excluding public and bank holidays.
Call charges may vary and calls may be recorded and monitored. - Please note, you can only book your Adventure Day between 1 to 28 days prior to the date of your experience. Same day bookings are not permitted.
Is there an expiry period relating to my Adventure Day?
Your Adventure Day is valid for up to 18 months from the date of issue.
Can I choose whichever venue I like?
Yes, the choice is completely yours, providing the Adventure Day is featured in this promotion. Subject to availability and venue terms and conditions, which may include age, health, weight, height, fitness and ability restrictions.
Please note that dates are subject to availability and the venues continuation within the promotion.
Do you have more venues than the ones featured in the booklet that I received?
Yes, the brochure only features a small selection, the venues detailed on this website are the full selection currently available. However, it's always beneficial to keeping checking our site as we are constantly adding new locations. Featured venues in the brochure are subject to change.
Can I change my mind after I have made a booking?
Once you have chosen and booked your Adventure Day, we cannot make any changes or cancellations. If you choose to cancel your booking your Unique Booking Code will become void and no monies will be refunded.
Can I contact the venue and book directly with them?
No, all booking enquiries are to be made through our Take Time Reservations Department, any bookings made directly with the venue will not be honoured.
What happens when we have made the booking?
Once your booking has been initially confirmed with the Take Time Reservations Department and your chosen venue, we will send you a customer confirmation by email or post, which confirms the full booking details. We kindly ask that you take this confirmation with you and present it on arrival.
I still have an unanswered query, who do I contact?
For further queries please call the Take Time Reservations Department on 01565 831 816. Lines are open Monday to Friday from 9:00am to 5:00pm, excluding public and bank holidays. Call charges may vary and calls may be recorded and monitored.